ESTABLISHED 2021
About
Red Cap
We’re not an offshore call center. We’re a nearshore operations partner — a Bolivia-based team with deep U.S. market knowledge, built to work inside your business hours, your tools, and your operational reality.
The Nearshore advantage,without the compromise
Most outsourcing decisions come with a tradeoff: go offshore for cost savings and lose real-time collaboration or hire domestically and absorb the overhead. Red Cap was built to eliminate that tradeoff.
Operating from Bolivia, our teams work in U.S.-aligned time zones, communicate in fluent English, and understand the operational culture of the industries they serve — from freight broker workflows to property management software to healthcare front-office systems.
TIME-ZONE ALIGNMENT
Collaborate smoothly with our team, who work in your time zone and are available when you need them. No more overnight delays—get prompt responses and real-time task completion to keep your business running efficiently.
Cultural & Language CONNECTIVITY
Bilingual professionals who communicate with the clarity and professionalism your clients, tenants, and partners expect. English isn’t a second language here — it’s a job requirement.
98% SLA precision
We measure performance the way operators do: by outcomes, not activity. You always know where your team stands.
98%
SLA PRECISION
our approach
Built for the Work You Actually Need Done
THE mission
To give U.S. businesses the operational capacity they need to grow — without the cost, risk, and complexity of scaling domestically. We do this by deploying trained, nearshore professionals who work as a seamless extension of your team.
We move quickly
and efficiently.
We move fast without cutting corners. From first conversation to live agents, our onboarding runs in 1–2 weeks — because your operational gaps aren’t waiting for a 90-day procurement process.
People First, Tech Second
AI and automation have a role in modern operations. Handling exceptions, client calls, and complex coordination still needs experienced industry professionals. We assemble teams with this in mind.ABSOLUTE TRANSPARENCY
You never wonder what your Red Cap team is doing. We provide real-time visibility into performance, communication logs, and KPIs — so you can manage your extended team the same way you manage your internal one.
the people behind the operation
Derren Patterson
Founder & Head of Strategy
With a focus on strategic scaling and nearshore logistics, Ricardo has pioneered the “High-Performance BPO” model that Red Cap is known for globally.
Federico Fortun
Country Manager
With a focus on strategic scaling and nearshore logistics, Ricardo has pioneered the “High-Performance BPO” model that Red Cap is known for globally.
Ketty V
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Elena leads the operational engine, specializing in process engineering and human capital optimization to ensure every client project exceeds benchmarks.
THE DIFFERENTIATION
ENGINE
Industry-Trained Talent
We don’t recruit generalists and hope they adapt. Every Red Cap agent is trained for the vertical they support — learning the terminology, the tools, and the pace of freight, property management, or healthcare before their first day on a client account.
Operational Integration
We design the workflow, set up the communication structure, and manage performance on your behalf. You get a functioning operational extension, not a hiring burden.
Scalability Without Lock-In
Start with few agents on a single function. Add coverage, add roles, add verticals as your business grows. Our model is designed to scale with you — not to lock you into a contract before you’ve seen results
Compliance-Minded Infrastructure
Security-focused infrastructure built to meet U.S. compliance requirements. We’re continuously building our data security protocols to meet the standards required by U.S. healthcare and logistics clients.
- ISO 27001 consultation
- HIPAA in progress
- SOC 2 TYPE II AUDITED
READY TO see if
we’re the right fit?
We don’t do hard sells. Book a 15-minute call with our team, tell us where your operation is breaking down, and we’ll tell you honestly whether we can help — and how fast.