TALENT ACQUISITION CASE STUDY
How RedCap
Increased
Qualified Hires per Recruiter Hour by 82%
How a growing U.S. temporary staffing agency scaled its nearshore recruiting operation from 1 to 18 team members—while improving applicant engagement, recruiter productivity, and cost efficiency.
/results
RESULTS AT A GLANCE
THE CHALLENGE
The agency had a full inbound funnel of applicants and a strong hiring appetite—but their talent acquisition process couldn’t keep up with demand.
Only 26% of applicants were engaging in April 2022, signaling that qualified candidates were not being reached or advanced fast enough.
Bottlenecks in qualification, inconsistent outreach, and limited recruiter bandwidth led to longer time-to-hire and higher costs—slowing the agency’s ability to grow.
EXECUTIVE SUMMARY
Founded in the 1990s, this U.S. temporary staffing agency experienced rapid growth and needed a partner to scale recruiting operations without increasing internal workload.
After partnering with RedCap, the dedicated nearshore team scaled from 1 to 18 staff members, with weekly hours increasing from 20 to 470 on average.
In just 18 months, RedCap helped the agency improve applicant engagement, increase recruiter productivity, and reduce cost per hire— becoming an embedded extension of their talent acquisition team.
Red Cap’s Approach
1
Qualify Applicants Faster
Reduced friction across the qualification funnel by streamlining call stages, cutting unnecessary handoffs, and prioritizing high-intent applicants.
2
Expand Applicant Outreach
Implemented a multi-channel outreach strategy to increase visibility, reach more candidates, and drive stronger engagement across key talent pools.
3
Strengthen Recruiter Performance
Introduced better call scripts, ongoing training, and performance coaching to help recruiters engage candidates more effectively and move them forward.
Results in Detail
Volume of Calls by Stage
↑ 81%
STAGE 2 CALLS
↑ 17%
STAGE 1 CALLS
Weekly Hours Requested by Client
MAR ’21
20 hrs
SEP ’22
470 hrs
RedCap became a trusted strategic partner—delivering measurable impact and scale when it mattered most.
Key Business Outcomes
-
30%REDUCTION IN APPLICANT TIME-TO-HIRE
-
45%REDUCTION IN COST PER HIRE
-
114%INCREASE IN ENGAGEMENT AND SERVICE QUALITY
-
82%HIRES MOVED INTO ONBOARDING PER RECRUITER HOUR
Scaling the Partnership
With RedCap managing recruiting operations across multiple regions, the agency was able to focus on placing top talent, supporting clients, and expanding into new markets.
1
to
18
TEAM MEMBERS SCALED IN 18 MONTHS
20
to
470
WEEKLY HOURS REQUESTED BY CLIENT
READY TO ACCELERATe?
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