REQUEST A PROPOSAL

NEARSHORE BPO

U.S ALIGNED OPERATIONS

ENGLISH & SPANISH

Scale Your U.S. BASED Operations Without the Overhead of Doing It Alone

Red Cap provides nearshore BPO solutions for logistics, property management, and healthcare — delivering bilingual, real-time teams that integrate seamlessly into your existing workflows. From carrier follow-ups to administrative support, we operate as a true extension of your business.

FROM VOLUME RECRUITING TO REMOTE ASSISTANTS, WE ACT AS A SEAMLESS EXTENSION OF YOUR OPERATIONS.

REQUEST A PROPOSAL VIEW CASE STUDIES

efficiency gain

45.2+%

140%
AVERAGE
ROI

+15
YEARS OF
EXPERIENCE

24/7
Operational
support

TRUSTED BY U.S.-BASED
TEAMS ACROSS MULTIPLE
INDUSTRIES

INDUSTRIES SUPPORTER BY RED CAP

LOGISTICS & FREIGHT

IMPROVE OPERATIONAL SPEED & TRACKING VISIBILITY

PROPERTY MANAGEMENT

REDUCE MAINTENANCE BACKLOG & ADMIN LOAD

HEALTHCARE

STREAMLINE COMPLIANCE-HEAVY WORKFLOWS

STAFFING & HIGH-VOLUME OPERATIONS

SCALE RECRUITING WITHOUT BURNOUT

As your business grows, the cracks start to show. Loads fall through, maintenance requests pile up, appointments get missed — not because your team doesn’t care, but because the volume exceeds what your current structure can absorb. That’s where we come in.

Fragmented Workflows, Invisible Costs

Disconnected systems create administrative drag, duplicate work, and costly errors that compound at scale.

No
Real-Time
Visibility

When your team can’t see what’s happening — with a load, a tenant, or a patient — decisions get made on guesswork.

Growth Creates Friction Instead
of Momentum

Processes built for a 10-person team break under the pressure of a 50-person operation. Scaling shouldn’t mean starting over.

Freight & Logistics Operations

Your loads don’t stop at 5pm. Neither do we. We handle carrier follow-ups, check calls, track & trace, and load status escalations — so your dispatchers can focus on building relationships, not chasing tracking numbers. Built specifically for freight brokerages and 3PLs running lean.

CARRIER FOLLOW-UPS • TRACK & TRACE • AFTER-HOURS COVERAGE

Property Management SUPPORT

Every missed call is a tenant problem waiting to grow. We manage tenant communication, maintenance coordination, lease admin, and vendor follow-ups — reducing the administrative load on your on-site staff so nothing falls through the cracks between properties.

TENANT COMMUNICATION • MAINTENANCE COORDINATION • LEASE ADMIN

Healthcare Front-Office Support

Empty appointment slots cost more than most practices realize. We handle appointment scheduling, patient recall, and front-desk overflow for independent practices and specialty clinics — keeping your schedule full and your clinical staff focused on care, not call volume.

APPOINTMENT SETTING • PATIENT RECALL • FRONT-DESK OVERFLOW

Bilingual Remote Operations

The operational gap between your team and your vendors shouldn’t exist. Our bilingual agents integrate into your daily workflow — handling inbound and outbound communications, internal coordination, and real-time support across English and Spanish. One team, zero communication lag.

ENGLISH & SPANISH • REAL-TIME SUPPORT • WORKFLOW INTEGRATION

TALENT ACQUISITION CASE STUDY

U.S. TEMPORARY STAFFING AGENCY

82% QUALIFIED
APPLICANTS MOVED INTO ONBOARDING
PER RECRUITER HOUR

115% INCREASE IN
AVERAGE CALLS
PER RECRUITER HOUR

114% INCREASE
IN APPLICANT ENGAGEMENT

From limited recruiting capacity to a scalable nearshore talent acquisition operation.

The dedicated team grew from 1 to 18 team members in 18 months, while improving applicant engagement, recruiter productivity, and recruiting efficiency.

SEE HOW THIS APPLIES TO YOUR BUSINESS

Modern open-plan office with rows of workstations and computers

Diagnose

We audit your current workflows, identify the biggest operational friction points, and define exactly what kind of support will move the needle fastest.

Blueprint

We design the team structure, role profiles, and workflow integration plan — mapped to your tools, your hours, and your standards

Execute

We recruit, vet, and onboard your agents in 1–2 weeks. No months-long procurement processes. No surprises.

Scale

We continuously monitor performance, adjust coverage, and grow with you — from 1 agent to a full operational pod as your needs evolve.

Nearshore Advantage
Real-time collaboration, no offshore lag, no graveyard shifts. Bolivia-based teams operating on U.S. business hours.
Human-Centered Approach
Trained, professional agents who understand your industry’s language, tools, and pace — not generic VA services.
Industry Focus
We specialize in logistics, property management, and healthcare. We don’t try to serve everyone
Operational Transparency
You always know what your team is doing, how they’re performing, and where to adjust. No black boxes.
Flexible Scaling
Start with 1–2 agents. Add a full operational pod when you’re ready. No long-term lock-ins to start.

Ricardo Castillo

Founder & Head Strategist

Built operational teams across high-growth B2B environments

Elena M. Valdés

Director of Operations

Specialist in scalable workflows and data-driven execution

OPERATIONS CHECK

DIAGNOSE YOUR OPERATIONS IN 10 MINUTES

Not sure where your biggest bottleneck is?

Our operations checklist helps you identify exactly where your team is losing time — and
what type of support would make the biggest impact.

READY FOR A QUICK OPERATIONS CHECK?

FAST ONBOARDING
(1–2 WEEKS)

ENGLISH-FLUENT,
TRAINED AGENTS

U.S. ALIGNED SCHEDULES

DEDICATED ACCOUNT
SUPPORT

BUILD YOUR NEARSHORE TEAM IN WEEKS, NOT MONTHS

Or scale to a full operational pod.
Either way, we get you live in as little as 2 weeks.

START WITH A SHORT ASSESSMENT → GET A RECOMMENDED SETUP → REVIEW NEXT STEPS WITH OUR TEAM

START ASSESSMENT REQUEST PROPOSAL

Scale Your U.S. BASED Operations Without the Overhead of Doing It Alone